FAISAL Primary Author mixed material bibliography UHO/ KENDARI FISIP/Ilmu Administrasi Publik 2018 monographic id Indonesia

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xiii, 85 hlm.; 28 cm ABSTRACT FAISAL (C1A114362). The Influence of Service Quality To Satisfaction Level Of Society In The Management Of Land Certificate At The Office Of Land Agency Of Kendari City. Advisors (1) Sahrun and mentor (2) Liwaul. The purpose of this study is to determine the effect of service quality on the level of community satisfaction in the management of land certificate at the Office of Land Agency of Kendari City. The population in this study is the people who do the certificate in the Office of Land Agency of Kendari City during 2017 that is as many as 118 people. The sample in this research is determined by simple random sampling with 45 respondents. The method used in this research is descriptive quantitative. The results of this study indicate that the quality of service consisting of dimensions 1) Access, 2) Communication, 3) Competence, 4) Respect, and 5) Reliability has an influence on the level of community satisfaction. can be seen from the results of t test that shows the value of t arithmetic 4.533> from table 2.021 then H0 rejected and H1 accepted or there is influence and the significance value is 0.000 Administrasi Publik UPA PERPUSTAKAAN UHO UNIVERSITAS HALU OLEO C1A114362 UPT PERPUSTAKAAN UNIVERSITAS HALU OLEO 32850 2018-07-31 11:23:31 2018-07-31 11:27:16 machine generated